Return Policy

At Virtivexa™, we want to ensure you are completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return process to make your experience better.

Return Eligibility
You can request a return within 30 days of receiving your order if you are not happy with your purchase.

To be eligible for a return:

• The item must be unused and in original condition
• Items should be returned with the original packaging, if possible
• A valid proof of purchase (order confirmation) is required

Certain items, such as those related to hygiene or safety, may not be eligible for return.

How to Start a Return
If your return is approved, our customer service team will send you detailed instructions for returning the item. Please note that return shipping costs may apply unless the item is damaged or incorrect.

Refunds
Once the returned item is received and inspected, we will notify you about the status of your refund. If your return is approved, the refund will be issued to the original payment method used at checkout.

Please note that shipping fees are generally non-refundable, unless the return is due to an error on our part.